S9 Bonus: From Classical Opera to Transforming Enterprise Design: Bypassing the "Agile Lip Service" with the Mary Poppins of CX, Debbie Levitt

Debbie Levitt is an American living in Italy, with her Italian husband, and their 5 dogs. Many years ago, she obtained a degree in Music, but now focuses on customer experience online - of which, she has been called the Mary Poppins of Customer Experience. Outside of this, she and her husband bought a used camper and quickly became camper people. Her favorite place to take their camper to is Laces, Italy - but she noted that of her 5 dogs, zero of them are allowed in the camper.

In the 90's, Debbie was helping businesses get on the web, strategizing with them around how to deploy their website and build an online presence. Fast forward many years, she has shifted into doing work and leading projects, centered around customer experience online.

This is the creation story of Delta CX.